Privacy Policy

Effective Date: 26 Jul 2025

Megway Parcels Store ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following data about you:

  • Personal identification information: name, address, email address, phone number.

  • Parcel details: sender and recipient details, parcel size, weight, and contents description.

  • Payment information: billing address, payment method details (note: payment processing is securely handled via trusted third-party gateways).

  • Technical data: IP address, browser type and version, time zone, device information.

  • Usage data: pages visited, links clicked, referring website, and other anonymous usage information.

  • Communication data: correspondence, inquiries, and feedback via email, phone, or contact forms.

2. How We Use Your Information

We use your data to:

  • Provide and manage parcel delivery and related services.

  • Process your orders, payments, and communications.

  • Improve our website, customer service, and marketing efforts.

  • Comply with legal and regulatory obligations.

  • Prevent fraud and ensure security of transactions.

  • Send you service updates, promotional offers, and newsletters (only if you have opted in).

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a contract: to fulfill our service agreement with you.

  • Consent: where you have given clear consent for specific purposes (e.g., marketing emails).

  • Legal obligation: to comply with applicable laws and regulations.

  • Legitimate interests: to run and protect our business and provide you with better services.

4. Data Sharing and Disclosure

We may share your personal data with:

  • Trusted third-party courier and logistics partners to deliver your parcels.

  • Payment processors for handling transactions.

  • IT service providers for website hosting and maintenance.

  • Regulatory authorities or law enforcement if required by law.

  • Other parties with your explicit consent.

We do not sell or rent your personal data to third parties.

5. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After that, data will be securely deleted or anonymized.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data (right to be forgotten).

  • Object to or restrict processing.

  • Request data portability.

  • Withdraw consent at any time (where processing is based on consent).

  • Lodge a complaint with a supervisory authority (ICO - Information Commissioner’s Office).

To exercise these rights, please contact us at:

Email: info@megwayparcels.co.uk

7. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and provide personalized content. For detailed information, please refer to our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please check regularly to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Megway Parcels Store
Email: info@megwayparcels.co.uk

Thank you for trusting Megway Parcels Store with your parcel delivery needs.